Refund policy

Thirty days. Keep it either way.

 

Use the Esleva Sculpt for thirty days. If your jawline doesn't look more defined, if it never became a habit, or if you simply don't like it, email support@esleva.com and we will refund you in full.

 

You do not need to send it back. We will not ask you to print a label, pay for return postage, or queue at a post office to get your own money returned. Keep the device.

 

How to request a refund: email support@esleva.com within 30 days of delivery and include your order number. That's it. You don't have to explain yourself or justify the request. We reply within 24 hours and refund to your original payment method.

 

Refunds typically appear on your statement within 5 to 10 business days, depending on your bank or card issuer. That timing is controlled by them, not by us.

 

If your device arrives damaged, incomplete, or doesn't power on, email us with a photo or short video within 30 days of delivery. We will replace it or refund you, your choice. You keep the faulty unit.

 

If you change your mind before your order leaves our warehouse, email us and we will cancel it and refund you in full. If a parcel is returned to us because the delivery address was incorrect, we will contact you and reship once at no extra cost.

 

The Reset Ritual guide is a digital download delivered immediately and cannot be returned. It is included free with every device, so your refund is always the full price you paid.

 

Questions: support@esleva.com. Every message answered within 24 hours.