Shipping Policy
Where we ship from
Every Esleva order ships from our warehouse in the United States, not from overseas. This is deliberate and it costs us more per unit. Most devices in this category take three to five weeks to arrive from abroad, and we didn't want to be one of them.
How long it takes
- Processing: 1 to 3 business days for most orders.
- Delivery: 3 to 7 business days by UPS.
- Tracking: emailed to you as soon as the label is created.
From the moment you order, expect the device in roughly 4 to 10 business days in total. Orders placed on weekends or US public holidays begin processing the next business day.
Shipping cost
Shipping is included in the price. There is no separate shipping charge at checkout and no surprise fee at the end.
Addresses we cannot deliver to
Our warehouse and carrier cannot deliver to the following. If you order to one of these addresses we will contact you and refund you in full, but we would rather you knew before you paid:
- PO Boxes
- Alaska and Hawaii
- Puerto Rico
- US Virgin Islands
- Guam
- American Samoa
- Military addresses (APO, FPO, MPO)
We're aware this is frustrating if you live in one of those places. It's a limitation of our fulfilment partner, not a preference of ours, and we'd rather state it plainly here than take your money and fail.
Where we ship to
We currently ship within the continental United States only.
If something goes wrong
If your tracking hasn't moved in five business days, or your parcel is marked delivered and isn't there, email support@esleva.com with your order number. We answer within 24 hours and we will sort it out, either by reshipping or refunding you.
The digital guide
The 14-Day Routine guide is delivered by email immediately after purchase. You don't have to wait for the device to arrive to start reading it. If it hasn't landed within a few minutes, check your spam folder and then email us.