Contact Us

Talk to us

Email support@esleva.com.

Every message is answered within 24 hours. Not a ticket number that disappears, an actual reply.

What we can help with

• Where's my order? Send your order number and we'll pull the tracking.
• Refunds. Thirty days, no explanation needed. See our refund policy.
• Is this right for me? Ask. We'd rather talk you out of it than sell you something that ends up in a drawer.
• How do I use it? The 14-Day Routine guide covers it, but if something isn't clear, tell us and we'll walk you through it.

Response times

We're a small operation. That means you get a real answer from someone who knows the product, but it also means we're not staffed around the clock. Messages sent overnight are answered the next morning.

Shipping questions

Orders ship from our US warehouse and arrive in 3 to 7 days by UPS. Full details, including the addresses we unfortunately can't deliver to, are on our shipping policy page.