Refund Policy
Thirty days to change your mind
Use the Esleva Sculpt for thirty days. If it isn't for you, email support@esleva.com and we will refund you in full.
You will not need to send it back. Return postage on a device this size costs more than the device is worth to us, so we don't ask for it.
How to request a refund
- Email support@esleva.com within 30 days of your order being delivered.
- Include your order number. That's it. You don't have to explain yourself or justify the request.
- We reply within 24 hours and issue the refund to your original payment method.
Refunds typically appear on your statement within 5 to 10 business days, depending on your bank or card issuer. That timing is controlled by them, not by us.
Damaged or faulty on arrival
If your device arrives damaged, incomplete, or doesn't power on, email us with a photo or short video within 30 days of delivery. We will replace it or refund you, your choice. You keep the faulty unit.
Orders that haven't shipped yet
If you change your mind before your order leaves our warehouse, email us and we will cancel it and refund you in full. Once a parcel is with UPS we can no longer stop it, but the thirty day window above still applies from the day it lands.
Wrong or incomplete address
If a parcel is returned to us because the delivery address was incorrect or incomplete, we will contact you and reship it once at no extra cost. Please double check your address at checkout.
What we can't refund
The 14-Day Routine guide is a digital download delivered immediately, so it can't be returned. It is included free with every device, so this has no effect on your refund amount. You are refunded the full price you paid.
Questions
Email support@esleva.com. We answer every message within 24 hours.